Return & Exchange Policy:
Defective/Damaged Product
Customers have 30 days from delivery to notify us if your product/s are defective/damaged upon receipt of the items. Photographic evidence of the product defect or damage is required. Please send us a message or email us at support@ascendantoutdoors.com and we will assess the claim and respond. If the claim is substantiated, we will offer either a replacement or full refund.
Returns
Returns are eligible for 30 days from delivery for all product/s. Please send us a message or email us at support@ascendantoutdoors.com if you would like to return your product/s for a refund.
The customer is responsible for any return shipping costs.
Cancellation on Orders
In the event you wish to cancel your order, you MUST contact us within 2 hours of placing the order.
Be advised that any cancellations requested after 2 hours of completion of purchase may be too late to cancel if the shipping/processing time has been initiated.
Amendments to Orders
If you wish to amend an order, you MUST contact us within 2 hours of placing the order. All efforts will be made to accommodate your request however it may not be possible if shipping/processing has been initiated.
If you have any further questions/concerns please feel free to email us at support@ascendantoutdoors.com.
